In the past 50 years, we’ve seen huge technological advancements. This innovation trajectory is likely to continue. Who knows where we’ll be in another 50 years? With the introduction of online customer service portals – FAQ’s pages, live chats and email, it was predicted that phone support was likely to diminish. However, it would seem now that customers are shifting back to the more traditional avenue. Is phone support making a comeback?
The last few months of the lockdown has highlighted to many businesses their need for digital transformation. Not only the implementation of new software and infrastructure but also the need for comprehensive training for employees in order to maximise results. As we start moving forward into the ‘post COVID world’, it’s likely many businesses will retain some of their new technology focused practises. But what challenges will companies face implementing these changes going forward?
There isn’t a single industry in the country that hasn’t been affected by the Coronavirus outbreak, whether that’s for better or worse. It’s safe to say that during the height of the lockdown, our colleagues in the public transport industry took a heavy knock, with hugely reduced capacity leaving some services empty or non-existent.
We talk a lot at ixRM about how a CRM can make a difference to your business. We’ve discussed the benefits of Microsoft Dynamics 365 in our second blog this week. But we understand there’ll be smaller businesses out there wondering whether it’s worthwhile making the investment in such technology. Whether you’re a large corporation or just starting out, a CRM will transform your way of working.
Why Microsoft Dynamics? Well, for starters, when you choose Dynamics, you choose the power of Microsoft. That in itself means something. You know you’ll be getting the best of the best when it comes to innovations and improvements to your software. Microsoft Dynamics really does provide a 360 degree approach to improving your business process, primarily starting with your sales, marketing and customer service.