ixRM has recently installed a brand-new Microsoft Dynamics 365 system for BRACE an Alzheimer’s charity in Bristol with 6 employees.
The company had been using an Access database for their ‘CRM’ however this had become increasingly inadequate. BRACE commented that the old
database made fundraising more difficult and that they needed something that was more current, flexible and adaptable to allow them to fundraise more effectively and better manage their volunteers and donors.
The new Microsoft Dynamics 365 system will make it far easier to target their mailings, as not every supporter wants the same letter. It will provide a more intuitive and robust system for record keeping. It comes with some useful additional features, not least in respect of social media. Furthermore it will give all the flexibility of a cloud-based system including seamless integration with Outlook and SharePoint. In summary, daily tasks that had been difficult or time consuming will become more fluid and allow the charity to focus more on the fundraising and research sides of the business, rather than the administration.
A spokesperson from BRACE was quick to also praise the work of ixRM saying: “We’re very happy with ixRM. This work was done for us pro bono as a form of support for the charity, but we have still enjoyed a very professional and committed service from Dave and Karen. They guided us through unfamiliar territory and ensured that we were able to choose the right software and set it up to work as we needed. They have been excellent.”
If you, like BRACE, would like to spend less time doing administration work and solve inadequate system problems, and spend more time doing what you enjoy, speak to us about a Microsoft Dynamics 365 system. We work with Microsoft Dynamics 365 for Sales, Customer Service and Marketing to help you improve productivity and increase profitability