How to handle challenging customers

We’ve all been in the position where a conversation hasn’t gone quite the way we would have liked. Anyone who has been in any customer facing role knows that there are difficult customers/clients out there. We’ve probably been that difficult customer to someone at some point in our lives. 

What’s important is how we deal with these challenging conversations and that we try and move on positively with that particular customer. Let’s see how we can do that. 

Signs you need a sales coach

We all know sales is a competitive industry. And just like any other competitor, we often need the help of a coach to fulfil our full potential. It’s true coaches help with technique but what they can really help you with is your mindset – the way you approach the challenges in your sales career. Hitting a brick wall in your sales? Here’s a few signs it might be time to get a coach in to elevate your performance to the next level. 

Tips for staying positive in sales

Working in sales is as much about talent as it is about mindset. If you don’t believe in what you’re doing, your customers will see through it. Anyone who has experienced a sales role will tell you to get ready for a lot of rejection; it’s a tough industry and it’s certainly not for everyone. In such a competitive industry, it’s essential to stay positive, even when it feels like the odds are against you. Here we’ll look at a few simple tips for remaining positive in sales. 

Telephone customer service support: why you still need it in 2020

In the past 50 years, we’ve seen huge technological advancements. This innovation trajectory is likely to continue. Who knows where we’ll be in another 50 years? With the introduction of online customer service portals – FAQ’s pages, live chats and email, it was predicted that phone support was likely to diminish. However, it would seem now that customers are shifting back to the more traditional avenue. Is phone support making a comeback? 

The challenges faced by companies implementing new digital strategies in a post COVID world.

The last few months of the lockdown has highlighted to many businesses their need for digital transformation. Not only the implementation of new software and infrastructure but also the need for comprehensive training for employees in order to maximise results. As we start moving forward into the ‘post COVID world’, it’s likely many businesses will retain some of their new technology focused practises. But what challenges will companies face implementing these changes going forward? 

The benefits of Microsoft Dynamics

Why Microsoft Dynamics? Well, for starters, when you choose Dynamics, you choose the power of Microsoft. That in itself means something. You know you’ll be getting the best of the best when it comes to innovations and improvements to your software. Microsoft Dynamics really does provide a 360 degree approach to improving your business process, primarily starting with your sales, marketing and customer service. 

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