Telephone customer service support: why you still need it in 2020

In the past 50 years, we’ve seen huge technological advancements. This innovation trajectory is likely to continue. Who knows where we’ll be in another 50 years? With the introduction of online customer service portals – FAQ’s pages, live chats and email, it was predicted that phone support was likely to diminish. However, it would seem now that customers are shifting back to the more traditional avenue. Is phone support making a comeback? 

The challenges faced by companies implementing new digital strategies in a post COVID world.

The last few months of the lockdown has highlighted to many businesses their need for digital transformation. Not only the implementation of new software and infrastructure but also the need for comprehensive training for employees in order to maximise results. As we start moving forward into the ‘post COVID world’, it’s likely many businesses will retain some of their new technology focused practises. But what challenges will companies face implementing these changes going forward? 

The benefits of Microsoft Dynamics

Why Microsoft Dynamics? Well, for starters, when you choose Dynamics, you choose the power of Microsoft. That in itself means something. You know you’ll be getting the best of the best when it comes to innovations and improvements to your software. Microsoft Dynamics really does provide a 360 degree approach to improving your business process, primarily starting with your sales, marketing and customer service. 

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