How to handle challenging customers

We’ve all been in the position where a conversation hasn’t gone quite the way we would have liked. Anyone who has been in any customer facing role knows that there are difficult customers/clients out there. We’ve probably been that difficult customer to someone at some point in our lives. 

What’s important is how we deal with these challenging conversations and that we try and move on positively with that particular customer. Let’s see how we can do that. 

Signs you need a sales coach

We all know sales is a competitive industry. And just like any other competitor, we often need the help of a coach to fulfil our full potential. It’s true coaches help with technique but what they can really help you with is your mindset – the way you approach the challenges in your sales career. Hitting a brick wall in your sales? Here’s a few signs it might be time to get a coach in to elevate your performance to the next level. 

How can we improve gender diversity in STEM roles?

There isn’t a single person in society who hasn’t been affected by the innovations of technology. The impact on our daily lives is monumental. For a long time, the people coming up with these innovations all looked and thought very much alike. However, the growing diversity within STEM roles means a whole new perspective on projects we wouldn’t have had before. But what does diversity in STEM roles even mean? And more importantly, how do we improve it? 

The challenges faced by companies implementing new digital strategies in a post COVID world.

The last few months of the lockdown has highlighted to many businesses their need for digital transformation. Not only the implementation of new software and infrastructure but also the need for comprehensive training for employees in order to maximise results. As we start moving forward into the ‘post COVID world’, it’s likely many businesses will retain some of their new technology focused practises. But what challenges will companies face implementing these changes going forward? 

The benefits of a CRM to businesses

We talk a lot at ixRM about how a CRM can make a difference to your business.  We’ve discussed the benefits of Microsoft Dynamics 365 in our second blog this week. But we understand there’ll be smaller businesses out there wondering whether it’s worthwhile making the investment in such  technology. Whether you’re a large corporation or just starting out, a CRM will transform your way of working.

The benefits of Microsoft Dynamics

Why Microsoft Dynamics? Well, for starters, when you choose Dynamics, you choose the power of Microsoft. That in itself means something. You know you’ll be getting the best of the best when it comes to innovations and improvements to your software. Microsoft Dynamics really does provide a 360 degree approach to improving your business process, primarily starting with your sales, marketing and customer service. 

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