How to handle challenging customers

We’ve all been in the position where a conversation hasn’t gone quite the way we would have liked. Anyone who has been in any customer facing role knows that there are difficult customers/clients out there. We’ve probably been that difficult customer to someone at some point in our lives. 

What’s important is how we deal with these challenging conversations and that we try and move on positively with that particular customer. Let’s see how we can do that. 

Signs you need a sales coach

We all know sales is a competitive industry. And just like any other competitor, we often need the help of a coach to fulfil our full potential. It’s true coaches help with technique but what they can really help you with is your mindset – the way you approach the challenges in your sales career. Hitting a brick wall in your sales? Here’s a few signs it might be time to get a coach in to elevate your performance to the next level. 

How can we improve gender diversity in STEM roles?

There isn’t a single person in society who hasn’t been affected by the innovations of technology. The impact on our daily lives is monumental. For a long time, the people coming up with these innovations all looked and thought very much alike. However, the growing diversity within STEM roles means a whole new perspective on projects we wouldn’t have had before. But what does diversity in STEM roles even mean? And more importantly, how do we improve it? 

Tips for staying positive in sales

Working in sales is as much about talent as it is about mindset. If you don’t believe in what you’re doing, your customers will see through it. Anyone who has experienced a sales role will tell you to get ready for a lot of rejection; it’s a tough industry and it’s certainly not for everyone. In such a competitive industry, it’s essential to stay positive, even when it feels like the odds are against you. Here we’ll look at a few simple tips for remaining positive in sales. 

Telephone customer service support: why you still need it in 2020

In the past 50 years, we’ve seen huge technological advancements. This innovation trajectory is likely to continue. Who knows where we’ll be in another 50 years? With the introduction of online customer service portals – FAQ’s pages, live chats and email, it was predicted that phone support was likely to diminish. However, it would seem now that customers are shifting back to the more traditional avenue. Is phone support making a comeback? 

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