Microsoft’s Dynamics 365 April update

29th March 2018

April will see a variety of new features added to Microsoft Dynamics as part of its Spring ’18 update. The updates can be split into three main categories: business applications, intelligence capabilities and new application abilities.

April will see a variety of new features added to Microsoft Dynamics as part of its Spring ’18 update. The updates can be split into three main categories: business applications, intelligence capabilities and new application abilities.

One example of an additional capability is with the Microsoft Dynamics for Sales Professional tool, which is presented as a fresher, more streamlined form of the previous sales app. It has sales force automation capabilities allowing users to maximise sales systems and optimise productivity levels. It also makes use of artificial intelligence, with a relationship assistant being embedded within the platform to remind sellers to develop relationships with clients.

The Spring ’18 release also features developments across all products within the Microsoft Dynamics package in order to comply with the General Data Protection Regulation. This European Union privacy law comes into effect in May 2018 and resources have been added to the Trust Centre to help organisations meet the standards required. These include tools and auditing reports to help manage cloud-based data securely and information about the new regulation and what it means for businesses holding customer data.

James Phillips, the corporate vice president of the Microsoft Business Applications Group has spoken about the transformative powers of Microsoft Dynamics 365 being the reason why businesses are attracted to using the digital system, stating: “Microsoft is the only provider of a modern, unified and intelligence-infused family of business applications that span the breadth of business processes – across marketing, sales, service, operations, finance, talent and commerce.”

ixRM is an Microsoft Partner and specialise in helping businesses use Microsoft Dynamics 365 to improve their Customer Engagement. We work with a wide range of companies to help with Marketing, Sales and Customer Service. For more information about how we can help, please get in touch today by calling 0113 415 1615.

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