Microsoft changes process for cloud updates for Dynamics 365
Microsoft recently changed how it manages cloud updates for Microsoft Dynamics 365. All users must now be on the same version with no option to skip an update.
For Microsoft Dynamics 365 for Customer Engagement, anyone still using v8.2 must be on the latest version by 31 January 2019.
If you are on v8.2 and haven’t already done so you should take steps to schedule your update now to ensure you have sufficient time for planning and testing before this fixed deadline. You can update your Dynamics 365 sandbox instance first to allow you to test performance and identify any areas that may need modification before upgrading your live system.
This will be the last time users will be able to schedule their own upgrades. From October 2018 all Dynamics 365 instances on v9 (or above) will be automatically upgraded by Microsoft. You should ensure you take note of the date allocated for your upgrade and carry out appropriate testing after the upgrade has been completed to ensure there is no effect on performance.
If you need any assistance with your upgrade or if an upgrade highlights any issues we are happy to help. Just contact ixRM on 0113 415 1615 or via our contact form