A modular approach to Customer Service systems allowing you the flexibility to pick and choose those elements that work for your franchise. You own the system so the selected elements can be built upon with bespoke customisation to build a system that really works the way you want it to. Bring Customer Services, Repair Management, Incident Management, Marketing and Reporting together using one system.
Passenger365 enables you to deliver an outstanding customer experience to your passengers. Incorporating complaints management; delay validation; ORR reporting; lost property handling and a response builder tool that allows customer relations users to quickly and easily create correspondence to customers from predefined paragraphs of text. Passenger365 for rail operators gives you a rail system out of the box that can be further adapted to work the way your team works. A custom built connector to systems such as the TCS Delay Repay system enables you to prevent duplicate and fraudulent claims.
Our experience of working with tram operators makes us ideally placed to advise you on elevating your customer service to the next level. Using Passenger365 as a base from which to select the modules your operation requires you can tailor a system that fits your needs. Use the response builder tool to swiftly compose correspondence using standard text blocks, track lost property and gain meaningful customer insights. Reporting and complaints analytics ensure regulatory compliance and ongoing service improvements. Read the Manchester Metrolink Case Study.
Passenger365 helps you deliver an outstanding customer experience and effectively manage complaints and other customer communications. Pick and choose the modules you need and customise your own system to ensure it works how you work while allowing the flexiblity to change in future. Use the response builder tool to swiftly compose correspondence using predefined text blocks, track lost property and gain meaningful customer insights. Reporting and complaints analytics allow you to ensure your service exceeds customer expectations.