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Improve field processes

Manage resources

Improve field processes

Manage resources

by Karen Cockerham
Microsoft Dynamics 365 for Field Service is designed to optimise field service management and increase customer satisfaction by ensuring you get the job done right first time.

Organise people and equipment

By using field service management software you can better manage your service contracts and track your inventory. You can also effectively schedule resources taking account of factors such as geography, availability and customer preference.

How we can help

Mobile applications with real-time and offline data available through Microsoft Dynamics 365 means your technicians can view the customer and case history wherever they are and find the information required to resolve problems first time. This allows you to offer a true customer-centric experience keeping them informed at every step of the process.

Microsoft Dynamics 365 tablet map
Microsoft Dynamics 365 engineer

Key Benefits of the Service

We’re here to help effectively manage your field service.

  • Single source of customer data for a full 360° view
  • Identify and solve problems remotely
  • Mobile applications with real-time and offline data
  • Intelligent service scheduling
  • Match technician’s skills to work requirements
  • Manage recurring service appointments
  • Inventory management and requirements forecasting
  • Consider geography, availability, inventory & customer preference when scheduling