The benefits of a CRM to businesses

10th July 2020

We talk a lot at ixRM about how a CRM can make a difference to your business.  We’ve discussed about the benefits of Microsoft Dynamics 365 in our second blog this week. But we understand there’ll be smaller businesses out there wondering whether it’s worthwhile making the investment in such  technology. Whether you’re a large corporation or just starting out, a CRM will transform your way of working.


No one wants to spend their working day slaving over menial tasks. And unfortunately, no matter your industry, they’re unavoidable. But when you introduce a CRM to your company, you minimise the need for human labour over tedious admin. Give your team more time to focus on the things that really matter, whether that’s finally completing that sale, designing your next winning marketing campaign or dealing with important customer queries within your customer service team. 

If you’re tired of sweating the small stuff, maybe it’s time to take the leap and start using the CRM your business needs. 

Help your business stand out. 

For any small business, it’s important to stand out against competitors. When you invest in Dynamics 365, you benefit from not only the sales and customer service suites, but also the integrated marketing suite, Click Dimensions. Elevate your marketing campaigns to the next level and send your customers researched, tailored marketing messages. 

In addition to this, help your marketing to evolve with the analytics features. You’ll no longer have to speculate whether your work has been effective, you’ll have the facts right in front of you. Allowing you and your team to work more smartly and hit the nail on the head everytime. 

Increase your sales opportunities. 

For any business, it’s important to have a firm grasp on the extent of your opportunities when it comes to potential new clients. The comprehensive sales suite in a CRM means your team can log all the important chats with your prospects. You’ll no longer need to worry about ever needing to pass the baton between team members. All the information you need will be right at your fingertips, from communications to a realistic sales pipeline. 

At ixRM, we’re passionate about helping businesses big or small to utilise technology to the fullest to help their processes evolve. In addition to our full installation for larger businesses, we also offer ‘Dynamics in a Day’ for those smaller businesses with a limited number of users. Within this package, we’ll set up your system, carry out some basic configuration, set up your users and get your security up to scratch. On top of that, we’ll conduct some training for up to five users. And the best part? We’ll do this all for you remotely in one day. Yes, you read correctly; one day. For more information about Dynamics In A Day, including prices, head to our website and find out more about how we can help you transform the future of your business – in just one day.

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